WHO AND WHY

Certifications:

ASE     INDE      Icamm      Institutul Bancar Roman      UPB
Alcatel  Ericsson Verint
Nice

Certifications to come:

CT

Professional links: www.rokura.ro; www.nice.com; www.cybertech-int.com

In figures:

QM Systems I gave consultancy for and I installed, manage the quality of more than 2,000 agents in call centers of some of the major telecom providers and contact center outsourcing in Romania.

More than 10 banks and brokerage companies relay on recording systems installed by me.

The challenge:

To integrate QM Systems in a variety of telecom, LAN and CRM environments.

Why this site:

Why did I decide to publish a personal site?
Because I want to share my expertise in that field of voice and screen recording and QUALITY MANAGEMENT of Call Center agents or brokers in Trading Floors.
Now I’m with Rokura, a romanian company distributing recording and QM systems from Nice Systems Ltd. – Israel and from CyberTech – Nedherland. My position in the company is Project Manager.

E-mail: mihai.tudor@mihaitudor.eu

NOTE: All logos and trademarks in this site are property of their respective owner(s).

Many thanks to my son Florin who helped me build this site.